WatchGuard Technologies is pleased to offer you its Gold LiveSecurity Program. This premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce or VPN tunnels. Expanded hours of coverage, industry-leading response times, and direct access to WatchGuard's Priority Support Team assure that you get quick, around-the-clock remote support assistance when needed.WatchGuard Gold LiveSecurity Technical Support is designed to remotely assist you with the on-going maintenance of your Firebox, SOHO, and ServerLock security systems. WatchGuard Technical Support can help address specific technical issues during an installation, but is not designed to walk you through the entire installation process. If you need installation assistance, you can opt for either remote or on-site installation services depending upon the complexity of your install.