SonicWALL offers a full range of support services including extensive online resources and enhanced support programs tailored to meet the needs of its customers.Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL offers its 8X5 support that includes: return to factory replacement for defective hardware, telephone or web-based support during local business hours, access to SonicWALL's electronic support tools and all software and firmware updates and upgrades.