SonicWALL offers support programs designed to get you the support you need when you need it. SonicWALL Support 8X5 is designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Support 8X5 is an annual service that includes return-to-factory replacement for defective hardware, telephone or Web-based support during local business hours, access to SonicWALL's electronic support tools, and all software and firmware updates and upgrades.This support covers SonicWALL SOHO3, SOHO TZW, SOHO2, SOHO (10 and 25 Node).