SonicWALL offers support programs designed to get you the support you need when you need it. Customers with mission-critical network requirements cannot afford downtime. SonicWALL Support 24X7 is an annual service that offers advanced-exchange replacement of defective hardware, telephone or Web-based support, 24X7, and enhanced escalation for high-priority problems. This program delivers access to SonicWALL's electronic support, and all software and firmware updates and upgrades.This support covers SonicWALL SOHO3 Internet security appliance 10-user and 10-user with VPN configurations.