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SonicWALL offers a variety of support programs designed to get you the support you need when you need it. Customers with mission-critical network requirements cannot afford downtime. SonicWALL Support 24X7 is a service that offers advanced-exchange replacement of defective hardware, telephone or web-based support 24X7, enhanced escalation for high-priority problems, access to SonicWALL's electronic support, all software and firmware updates and upgrades.