1YR 24X7 SUP UPG 4HR OSS RESPONSE SNAP 620 If your storage systems must be available around the clock, the Gold level support offering is designed specifically for you. Owners of Overland Storage products covered by this premium coverage level of support can access technical support team 24 hours a day, 365 days a year, including holidays. This enhanced support provides priority technical response based upon engineer availability and call volumes, in most instances technical access will be obtained within 4 hours.