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When your storage systems must be available around-the clock and operations must be restored as rapidly as possible, Overland Storage Gold level support is the solution of choice.PRODUCT FEATURES: Technical support available 24 hours per day, 7 days a week, 365 days a year INCLUDING holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions may be available.