If your system availability is critical but your operations do not include nights or weekends, Silver level support is designed to return your systems to operation rapidly on your schedule. PRODUCT FEATURES: Technical support available Monday through Friday, 9 a.m.-5 p.m., excluding recognized public and company holidays; On-site repairs: Once your issue has been diagnosed as a hardware failure, Overland Storage will dispatch a qualified engineer to your site for arrival within four (4) business hours. This excludes recognized public and company holidays; Includes software Maintenance for Protection OS on applicable products; 24x7x365 access to Overland's technical support Web portal; Multiple year extensions and upgrades to Gold Service may be available.