The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. HP Support Plus helps you increase the performance and availability of your IT infrastructure with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support 13 hours per day, 5 days per week. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings. For many products, Post-Warranty Services are available when your original warranty has expired.