Single-source accountability assures dependable delivery of results and lower total cost or ownership of your Iomega Network Storage solution. Iomega Silver Rapid Response Services are available 24x7 to protect your network storage technology investment with fast, consistent and reliable technical and problem-solving expertise. The Iomega Silver Rapid Response Service plan extends your original warranty to 3 years, adds 24x7 technical support by phone or email and includes advanced ship support.