IBM WTY ELEC SERVPAC PER 3YR IOR 24X7X2 RAID CTLR The IBM ServicePac product line is a broad range of easy-to- use, affordable technology services available in convenient configurations to meet the needs of businesses of all sizes. Each prepackaged offering comes complete with a well-defined scope of services, including service hours, response time, term of service and service agreement terms and conditions. This support program covers RAID Controller 3552.