IBM WTY ELEC SERVPAC DT 3YR IOR 9X5X4 INTELLIST The IBM ServicePac product line is a broad range of easy-to-use, affordable technology services available in convenient configurations to meet the needs of businesses of all sizes. Each prepackaged offering comes complete with a well-defined scope of services, including service hours, response time, term of service and service agreement terms and conditions. ServicePac offerings are simple to use with easy-to-follow activation instructions.