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3YR RTS FOR STOR DEV IBM Remote Technical Support Services - ServicePac provides remote technical support for select systems, devices, and software. With its convenient packaging and affordable price, this service is an ideal supplement to your internal technical support staff and system administrators. IBM support technicians are available to assist with product-specific, task-oriented questions regarding the installation and operation of your supported products. With unlimited calls and unlimited callers, you can call as often as needed to resolve problems quickly and keep your systems running.