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Extreme Networks offers modular and comprehensive ExtremeWorks service solutions that continuously evolve to help you protect your network investment and support your business goals. Whether you are a service provider, e-business, or an enterprise, you demand 24x7 uptime to maximize your productivity, and a knowledgeable and experienced service partner who can tailor service solutions to meet your specific business needs. ExtremeWorks service solutions encompass everything you need to keep your network infrastructure optimized, tuned and protected so you can concentrate on your bottom line - your business goals. For customers who require a more comprehensive level of service and support, Extreme offers on-site support services 24 hours a day, 7 days a week. With access to geographically-dispersed spares depots, a technical engineer will arrive on-site with parts to ensure timely problem resolution. On-site delivery is only available for situations where a hardware defect is attributable to the product failure, and a replacement part from Extreme Networks is required to solve the customer issue.