To minimize interruptions to your daily business activities, many of Exabyte's products are covered by Exabyte Advanced Exchange (ADEX) option. With the ADEX service option, Exabyte will ship a replacement unit to the customer upon verification of a faulty tape device before receiving the defective unit back from the customer. This ADEX unit will become the customer's unit; Exabyte will not return the original unit to the customer. Exabyte will pay the shipping fees for the ADEX product to the customer; the customer is responsible for the shipping fees on the returned unit to Exabyte.