Exabyte's SupportSuite services are uplevel support and service packages available with new purchases only. The SupportSuite Solution Paks include parts, labor and travel from IBM Global Services and 24 x 7 toll-free access to certified Exabyte Technical Support specialists for the duration of the 3-year contract (coinciding with the 3-year limited warranty). With SupportSuite solutions you combine On-Site Service and Technical Support in a conveniently managed package.