Exabyte's SupportSuite services are uplevel support and service packages available with new purchases only. With SupportSuite solutions you combine On-Site Service and Technical Support in a conveniently-managed package. On-Site Service (OSS) - Exabyte leverages its tape backup and storage expertise and the geographic coverage of the world's largest independent service provider, IBM Global Services. Exabyte's investment in training and local parts stocking ensures the highest quality of support. Technical Support - Speak with a Specialist to answer most questions and solve many troubleshooting issues immediately.