Your network needs to be running 24x7. Though you have a staff to support it, who helps them when they have technical questions or issues? Designed for customers who need to supplement their network resources with a level of technical product knowledge only found through the manufacturer, SupportNet Technical Access provides that expertise. Along with firmware updates and upgrades and 30-day or less repair of failed products, you'll also benefit from telephone and web support 24x7, so in-depth troubleshooting information and answers to your technical questions are all just a phone call or web visit away.