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Designed to support your Enterasys software applications, SupportNet Software Application Service maximizes your infrastructure investment by helping to ensure that your infrastructure operates more efficiently to minimize downtime and reduce the total cost of ownership. Enterasys SupportNet Software Application Service provides technical phone and web support, as well as software updates and upgrades, to ensure that your software is up-to-date and operating at peak performance. With the updates and upgrades offered by Enterasys SupportNet Software Application Service, you avoid the expense of purchasing different revision levels, protecting your software investment. For Enterasys software applications such as NetSight Atlas, Dragon IDS, VPN or firewall, Enterasys SupportNet Software Application Service provides the support elements that are critical to most effectively configure, maintain, support, upgrade and manage this environment. SupportNet Software Application Service also includes product-specific support, such as password-protected access to Dragon's extensive signature library. In addition, the service gives you access to technical expertise 24x7 so in-depth troubleshooting information and answers to your basic technical questions are just a phone call away. Or, if you prefer, you can receive on-line assistance via Enterasys' Service and Support web page.