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Ideally suited to organizations where quick response and rapid recovery are essential, Enterasys SupportNet is designed to provide you with the support you need to minimize network downtime, cost effectively. In addition to firmware upgrades, telephone and web support around the clock, you can take advantage of Enterasys' logistics capabilities and receive advance replacement of parts within hours of identifying the problem, dramatically minimizing downtime without a major investment in inventory. Advance replacement service response options are available to meet a full range of business and support needs. You select the delivery time that best matches your unique requirements - Enterasys SupportNet with next-business-day delivery or SupportNet Premium with around-the-clock delivery to achieve two- or four-hour response times for your more critical network components.