If yours is like many organizations today, you are doing more with less. In spite of this, as networks have become increasingly complex, supporting them has become more difficult. There are times when nothing short of in-person, onsite assistance from an expert will do. Enterasys SupportNet Onsite Premium stands ready to help with onsite expertise provided in the response time that best suits your business needs. With Enterasys SupportNet Onsite Premium you'll benefit from 24x7 telephone and web support, firmware updates and upgrades, advanced replacement parts delivery, and onsite engineering - you choose from same-business-day, 2-hour or 4-hour around-the-clock response. Having a SupportNet Onsite Premium contract allows you to have an Enterasys-certified expert onsite to help you diagnose network faults, manage onsite logistics, and serve as a liaison with product engineers for problem escalation when necessary.