12x5 Priority Support with Advance Replacement. PRODUCT FEATURES: 7:00 AM - 7: 00PM CST Support availability; Unlimited Support requests; Priority Support number to ensure priority answer within live queue; Free Advance Replacements; Overnight shipment paid by Digi; Request for replacement must be received by 2:00 CST, Monday-Friday; Service Spares; Available for purchase during product warranty period.