Through the Net.Cover Programs, Allied Telesis' extends its expertise in network design, implementations, professional services, training and technical support to maintain and optimize network operations. Allied Telesis' is unique in its ability to provide all these elements, either by itself or together with partners. The Net.Cover Basic support plan is designed for customers who are interested in keeping service and support costs to a minimum but want access to basic support services. Basic service includes access to Allied Telesis'' web-accessible knowledge database, software updates and bug fixes and advance replacement of failed hardware.