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Alcatel is committed to serving its customers from the early phases of project definition until project completion and much beyond. All-in-One Alcatel Service is the brand name for all services across Alcatel. Services are in modular form and may be sold separately or in a package according to the customer's requirements. SUPPORTplus program offers technical support for problem resolution, including provision and replacement of field replaceable units, remote actions within 4 hours, on site intervention within 8 hours.