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Alcatel offers comprehensive service programs that ensure the full potential of your network investment is realized in the most cost-effective manner. Maximize the benefits of its products with dependable and cost-effective "All-In-One" services. The SUPPORTbasic service program includes access to 7 x 24 technical support, 7 x 24 remote diagnostics, web access, and the software updates features. This service does not include replacement of defective hardware.