For customers who install and maintain their own network hardware, the 3Com Express service is a sound choice. Designed to supplement a mature in-house support organization, the Express service provides easy access to 3Com technical expertise. The service includes advance shipment of replacement hardware, telephone support, software updates, and Web-based services. Express service is a successful support program providing services that are delivered in a timely manner by engineers who are knowledgeable about networking technology and customers' specific networking needs. As an Express customer, you'll receive phonesupport from seasoned technical support engineers who are assisted by a sophisticated call-tracking database, a clear escalation process, and a fully staffed problem-replication lab. When required, hardware replacement is provided in advanceof the defective product being returned to 3Com. Express service has been designed to facilitate customers' access to essential technical information. As a result, customers can gain access to the most current versions of all major, minor, and maintenance releases of 3Com software. In addition, 3Com has harnessed the latest Web technologies to enable customers to proactively control network operations and stay abreast of 3Com technologies. The Express service is advantageous not only from a support perspective, but also from a business perspective. By providing support services for one predictable annual fee, the Express service takes the guesswork out of planning and budgeting for network maintenance. This Maintenance Package is available for equipment relating to the 31 price category.