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The Critical Care plan is designed for those customers with Kentrox products installed in mission-critical networks. In the unlikely case of a product failure, the Critical Care plan insures you will have replacement product and/or a Kentrox service technician on your doorstep within four to six hours, depending on equipment location. And for comprehensive telephone support, technical experts are available 24 hours-a-day, 7 days-a-week.
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