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The Adobe Silver support program is ideal if you are a creative professional or knowledge worker looking for support for an unlimited number of incidents. For an annual fee, the Silver program offers support for an unlimited number of cases, making your support costs predictable over a 12-month period. Designated customer contacts get access to support expertise within approximately three hours of initiating a support request. Incidents may range in complexity from basic troubleshooting to more complex business-specific issues.
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