We offer a 30 day replacement warranty for defective items unless specified otherwise below or in our Returns Policies. There is a 15 day return policy for wrong items sent.

All commercial copiers require installation by an authorized dealer or that copier's manufacturer. A Matter of Fax will not be responsible for any damages incurred as a result of non-compliance.  All commercial copiers can be purchased by prepaying with a check or wire transfer only.

As per industry norm, we are unable to accept returns on any Commercial fax or copy machines under any circumstances. This includes dead on arrival. Most manufacturer's warranties cover parts for 90 days. We strongly suggest the purchase of a service contract for all commercial grade machines to ensure proper coverage when the unit requires attention. Please contact our sales department for further information.

Installation services provided by A Matter of Fax for commercial machines include setting up the machine and hooking it up to one computer, not a network.
Delivery for commercial units does not include delivery inside the office. Delivery in side the office has to be requested specifically and will be charged more according to the weight.

For information on a manufacturer's warranty please contact the manufacturer directly. Please see our Returns Policies as well for more information

Please note that ground orders can take up to 7-10 days to arrive.

Extended Warranty:

A Matter of Fax has no relationship with any company offering extended warranty other than selling their warranties at retail. Companies offering extended warranties are the sole guarantor of the product and A Matter of fax will not be liable for express or implied warranty, actual or consequential damages.

Samsung:

Samsung products are not returnable. Defective items are handled by Samsung Corporation.

Brother:

Brother refurbished products are not returnable. Defective items are handled by Brother Corporation.

Lamps:

All lamp sales are final. Defective lamps are returnable under warranty for exchange only within 90 days of purchase.
Ship returns via ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

International Orders:

Customs and duty fees will be billed direct from the carrier.

Unauthorized or Refused Returns:

A Matter of Fax does not recognize unauthorized returns or exchanges. A Matter of Fax reserves the right to refuse packages without a Return Merchandise Authorization number.

A Matter of Fax will charge a 17.9% restocking fee plus shipping charges for refused shipments. Additional charges may apply if all peripherals and accessories are not returned in the original, unopened packaging.